Annual Reports & Surveys
MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.
Surveys
452 surveys were sent out in 2022. 52 were returned (8.7%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
172 surveys sent and 28 received (6.1%)
Highest satisfaction: Response time before MCCP got back to you 4.92
Lowest satisfaction: Helpfulness of the follow up offered by MCCP staff 4.6
MCCP helped develop crisis plan/specific behavioral considerations 79% (22 of 28)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.8
Any responsibility for carrying out crisis plan/recommendations 52% (14 of 27)
Anticipate the need for follow-up support to implement plan 21% (5 of 24)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.2
MCCP’s services will prevent future crises 4.1
MCCP’s services were clearly explained 4.7
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 52% (14 of 27)
Families
136 surveys sent and 13 received (10.5%)
Highest satisfaction: Ability of MCCP staff to communicate effectively with you (keep you up to date) 4.9
Lowest satisfaction: Ease of making a referral 4.3
MCCP helped develop crisis plan/specific behavioral considerations 69% (9 of 13)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.7
Any responsibility for carrying out crisis plan/recommendations 75% (9 of 12)
Anticipate the need for follow-up support to implement plan 25% (3 of 12)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.9
MCCP’s services will prevent future crises 3.6
MCCP’s services were clearly explained 4.7
I had enough information to make choices about crisis services 4.5
MCCP’s services helped prevent client being removed from living or work situation yes 50 (6 of 12)
Residential Programs
81 surveys sent and 6 received (13.5%)
Highest satisfaction: Ability of MCCP staff to communicate effectively with you and, helpfulness of recommendations offered by MCCP staff 5.0
Lowest satisfaction: Response time before MCCP staff got back to you 4.6
MCCP helped develop crisis plan/specific behavioral considerations 83% (5 of 6)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.5
Any responsibility for carrying out crisis plan/recommendations 100% (6 of 6)
Anticipate the need for follow-up support to implement plan 83% (5 of 6)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 3.5
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.2
MCCP’s services helped prevent client being removed from living or work situation yes 50% (3 of 6)
Day Programs/Schools
24 surveys sent and 2 received (12%)
Highest satisfaction: Ease of making the initial referral, response time, helpfulness of recommendations, ability to convey recommendations to appropriate team members, communicate effectively with you, ability of MCCP staff to help coordinate additional supports and resources – if indicated and helpfulness of the follow-up offered by MCCP staff 5.0
Lowest Satisfaction: 0
MCCP helped develop crisis plan/specific behavioral considerations 100% (2 of 2)
Plan implemented/carried out 1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 100% (2 of 2)
Anticipate the need for follow-up support to implement plan 50% (1 of 2)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 5.0
MCCP’s services will prevent future crises 4.5
MCCP’s services were clearly explained 5.0
I had enough information to make choices about crisis services 5.0
MCCP’s services helped prevent client being removed from living or work situation yes N/A (2 of 2)
Other (Conservators, Hospital, Psychologists, etc.)
28 surveys sent 0 received (%)
Client
(Rating scale 1 to 3 with 3 being very happy)
11 surveys sent and 3 received (3.7%)
Highest satisfaction: All areas. MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them, and staff explained what they could do to help me.
452 surveys were sent out in 2021. 45 were returned (10%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
156 surveys sent and 21 received (13%)
Highest satisfaction: Response time before MCCP got back to you 4.91
Lowest satisfaction: Ease of making the initial referral 4.6
MCCP helped develop crisis plan/specific behavioral considerations 74% (14 of 19)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.6
Any responsibility for carrying out crisis plan/recommendations 38% (5 of 14)
Anticipate the need for follow-up support to implement plan 64% (9 of 14)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.2
MCCP’s services will prevent future crises 3.9
MCCP’s services were clearly explained 4.7
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 65% (11 of 17)
Families
158 surveys sent and 9 received (6%)
Highest satisfaction: Helpfulness of the recommendations offered by MCCP staff 4.89
Lowest satisfaction: Response time before MCCP staff got back to you 4.67
MCCP helped develop crisis plan/specific behavioral considerations 67% (6 of 9)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.4
Any responsibility for carrying out crisis plan/recommendations 63% (5 of 8)
Anticipate the need for follow-up support to implement plan 29% (2 of 7)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.6
MCCP’s services will prevent future crises 4.1
MCCP’s services were clearly explained 4.8
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 33% (3 of 9)
Residential Programs
76 surveys sent and 8 received (11%)
Highest satisfaction: Ability of MCCP staff to communicate effectively with you. 4.88
Lowest satisfaction: Response time before MCCP staff got back to you. Ability of MCCP staff to help coordinate additional supports and resources. Helpfulness of the follow up offered by MCCP staff. 4.63
MCCP helped develop crisis plan/specific behavioral considerations 88% (7 of 8)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.9
Any responsibility for carrying out crisis plan/recommendations 88% (7 of 8)
Anticipate the need for follow-up support to implement plan 57% (4 of 7)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 4.3
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.5
MCCP’s services helped prevent client being removed from living or work situation yes 75% (6 of 8)
Day Programs/Schools
12 surveys sent and 1 received (8%)
Highest satisfaction: Ease of making the initial referral, response time, helpfulness of recommendations, ability to convey recommendations to appropriate team members, communicate effectively with you, ability of MCCP staff to help coordinate additional supports and resources – if indicated and helpfulness of the follow-up offered by MCCP staff 5.0
Lowest Satisfaction: Helpfulness of the recommendations offered by MCCP staff 4.0
MCCP helped develop crisis plan/specific behavioral considerations 100% (1 of 1)
Plan implemented/carried out 1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 100% (1 of 1)
Anticipate the need for follow-up support to implement plan 100% (1 of 1)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.0
MCCP’s services will prevent future crises 3.0
MCCP’s services were clearly explained 5.0
I had enough information to make choices about crisis services 5.0
MCCP’s services helped prevent client being removed from living or work situation yes 100% (1 of 1)
Other (Conservators, Hospital, Psychologists, etc.)
28 surveys sent 2 received (7%)
Highest satisfaction: All areas. Helpfulness of recommendations, communicate effectively with you, ability of MCCP staff to help coordinate additional supports and resources – if indicated helpfulness of the follow up offered by MCCP staff. Ability or MCCP staff to convey recommendations to the appropriate team members 5.0
MCCP helped develop crisis plan/specific behavioral considerations 100% (2 of 2)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 100% (2 of 2)
Anticipate the need for follow-up support to implement plan 100% (2 of 2)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 5.0
MCCP’s services will prevent future crises 5.0
MCCP’s services were clearly explained 5.0
I had enough information to make choices about crisis services 5.0
MCCP’s services helped prevent client being removed from living or work situation yes 100% (2 of 2)
Client
(Rating scale 1 to 3 with 3 being very happy)
22 surveys sent and 4 received (18%)
Highest satisfaction: All areas. MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them, and staff explained what they could do to help me.
511 surveys were sent out in 2020. 82 were returned (16%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
184 surveys sent and 37 received (20%)
Highest satisfaction: Response time before MCCP got back to you 4.92
Lowest satisfaction: Helpfulness of the recommendations offered by MCCP staff 4.65
MCCP helped develop crisis plan/specific behavioral considerations 65% (20 of 31)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.8
Any responsibility for carrying out crisis plan/recommendations 48% (16 of 33)
Anticipate the need for follow-up support to implement plan 57% (17 of 30)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.9
MCCP’s services will prevent future crises 3.9
MCCP’s services were clearly explained 4.6
I had enough information to make choices about crisis services 4.5
MCCP’s services helped prevent client being removed from living or work situation yes 39% (13 of 33)
Families
145 surveys sent and 24 received (17%)
Highest satisfaction: Response time before MCCP staff got back to you 4.7
Lowest satisfaction: Helpfulness of the follow-up offered by MCCP staff 4.41
MCCP helped develop crisis plan/specific behavioral considerations 73% (16 of 22)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.7
Any responsibility for carrying out crisis plan/recommendations 63% (15 of 24)
Anticipate the need for follow-up support to implement plan 46% (11 of 24)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 4.0
MCCP’s services were clearly explained 4.3
I had enough information to make choices about crisis services 4.2
MCCP’s services helped prevent client being removed from living or work situation yes 35% (7 of 20)
Residential Programs
85 surveys sent and 4 received (5%)
Highest satisfaction: Ability of MCCP staff to communicate effectively with you, helpfulness of recommendations and communicate those effectively with you, also help coordinate additional supports and resources – if indicated and helpfulness of the follow-up offered by MCCP staff 5.0
Lowest satisfaction: Ease of making a referral 4.33
MCCP helped develop crisis plan/specific behavioral considerations 50% (2 of 4)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.8
Any responsibility for carrying out crisis plan/recommendations 50% (2 of 4)
Anticipate the need for follow-up support to implement plan 50% (2 of 4)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 4.0
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.0
MCCP’s services helped prevent client being removed from living or work situation yes 25% (1 of 4)
Day Programs/Schools
43 surveys sent and 5 received (12%)
Highest satisfaction: Ease of making the initial referral, response time, helpfulness of recommendations, ability to convey recommendations to appropriate team members, communicate effectively with you, ability of MCCP staff to help coordinate additional supports and resources – if indicated and helpfulness of the follow-up offered by MCCP staff 5.0
MCCP helped develop crisis plan/specific behavioral considerations 100% (5 of 5)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.4
Any responsibility for carrying out crisis plan/recommendations 80% (4 of 5)
Anticipate the need for follow-up support to implement plan 80% (4 of 5)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.6
MCCP’s services will prevent future crises 4.4
MCCP’s services were clearly explained 5.0
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 60% (3 of 5)
Other (Conservators, Hospital, Psychologists, etc.)
32 surveys sent 9 received (28%)
Highest satisfaction: Helpfulness of recommendations, communicate effectively with you, ability of MCCP staff to help coordinate additional supports and resources – if indicated helpfulness of the follow up offered by MCCP staff 5.0
Lowest satisfaction: Ability or MCCP staff to convey recommendations to the appropriate team members 4.8
MCCP helped develop crisis plan/specific behavioral considerations 89% (8 of 9)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 67% (6 of 9)
Anticipate the need for follow-up support to implement plan 25% (2 of 8)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.3
MCCP’s services will prevent future crises 4.1
MCCP’s services were clearly explained 5.0
I had enough information to make choices about crisis services 4.8
MCCP’s services helped prevent client being removed from living or work situation yes 44% (4 of 9)
Client
(Rating scale 1 to 3 with 3 being very happy)
22 surveys sent and 3 received (14%)
Highest satisfaction: MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them.
917 surveys were sent out in 2019. 172 were returned (19%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
295 surveys sent and 80 received (27%)
Highest satisfaction: Ease of making initial referral 4.9
Lowest satisfaction: Helpfulness of the follow up offered by MCCP staff 4.4
MCCP helped develop crisis plan/specific behavioral considerations 83% (62 of 75)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.7
Any responsibility for carrying out crisis plan/recommendations 31% (22 of 71)
Anticipate the need for follow-up support to implement plan 21% (16 of 75)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 3.9
MCCP’s services were clearly explained 4.6
I had enough information to make choices about crisis services 4.5
MCCP’s services helped prevent client being removed from living or work situation yes 41% (29 of 70)
Families
260 surveys sent and 43 received (17%)
Highest satisfaction: Response time before MCCP staff got back to you 4.6
Lowest satisfaction: Ability of the MCCP staff to coordinate additional supports and resources 4.4
MCCP helped develop crisis plan/specific behavioral considerations 73% (30 of 41)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.6
Any responsibility for carrying out crisis plan/recommendations 58% (25 of 43)
Anticipate the need for follow-up support to implement plan 51% (20 of 39)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.0
MCCP’s services will prevent future crises 4.0
MCCP’s services were clearly explained 4.3
I had enough information to make choices about crisis services 4.2
MCCP’s services helped prevent client being removed from living or work situation yes 17% (7 of 41)
Residential Programs
175 surveys sent and 15 received (9%)
Highest satisfaction: Ability of MCCP staff to communicate effectively with you 4.9
Lowest satisfaction: Ability of MCCP staff to help coordinate additional supports and resources 4.5
MCCP helped develop crisis plan/specific behavioral considerations 93% (14 of 15)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.8
Any responsibility for carrying out crisis plan/recommendations 86% (12 of 14)
Anticipate the need for follow-up support to implement plan 17% (2 of 12)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.9
MCCP’s services will prevent future crises 3.7
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.4
MCCP’s services helped prevent client being removed from living or work situation yes 38% (5 of 13)
Day Programs/Schools
104 surveys sent and 21 received (20%)
Highest satisfaction: Ease of making the initial referral 4.8
Lowest satisfaction: Helpfulness of the recommendations offered by the MCCP staff 4.3
MCCP helped develop crisis plan/specific behavioral considerations 76% (16 of 21)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 81% (17 of 21)
Anticipate the need for follow-up support to implement plan 43% (6 of 14)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.6
MCCP’s services will prevent future crises 3.5
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.4
MCCP’s services helped prevent client being removed from living or work situation yes 47% (9 of 19)
Other (Conservators, Hospital, Psychologists, etc.)
43 surveys sent 7 received (16%)
Highest satisfaction: Helpfulness of the follow up offered by MCCP staff 4.9
Lowest satisfaction: Ease of Making a referral 4.7
MCCP helped develop crisis plan/specific behavioral considerations 86% (6 of 7)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 3.0
Any responsibility for carrying out crisis plan/recommendations 40% (2 of 5)
Anticipate the need for follow-up support to implement plan 50% (3 of 6)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.5
MCCP’s services will prevent future crises 4.3
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.8
MCCP’s services helped prevent client being removed from living or work situation yes 40% (2 of 5)
Client
(Rating scale 1 to 3 with 3 being very happy)
40 surveys sent and 6 received (15%)
Highest satisfaction: MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them.
664 surveys were sent out in 2018. 209 were returned (31%)
Rating scale is 1 to 5 with 5 being very satisfied
Case Managers
212 surveys sent and 105 received (50%)
Overall satisfaction with MCCP services and supports 4.6
Highest satisfaction: Response time before MCCP got back to you 4.8
Lowest satisfaction: Ability of MCCP staff to coordinate additional supports and resources 4.4
MCCP helped develop crisis plan/specific behavioral considerations 69% (68 of 98)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.5
Any responsibility for carrying out crisis plan/recommendations 24% (23 of 97)
Anticipate the need for follow-up support to implement plan 13% 12 of (12 of 96)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.6
MCCP’s services will prevent future crises 3.6
MCCP’s services were clearly explained 4.6
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 68% (65 out of 95)
Should MCCP’s services have helped client being removed from living or work situation yes 79% (65 out of 82)
Families
178 surveys sent and 30 received (17%)
Overall satisfaction with MCCP services and supports 4.4
Highest satisfaction: Response time before MCCP staff got back to you 4.8
Lowest satisfaction: Ability of the MCCP staff to coordinate additional supports and resources 4.2
MCCP helped develop crisis plan/specific behavioral considerations 72% (21 of 29)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.3
Any responsibility for carrying out crisis plan/recommendations 55% (16 of 29)
Anticipate the need for follow-up support to implement plan 31% (8 of 26)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.6
MCCP’s services will prevent future crises 3.4
MCCP’s services were clearly explained 4.5
I had enough information to make choices about crisis services 4.2
MCCP’s services helped prevent client being removed from living or work situation yes 75% (21 of 28)
Should MCCP’s services have helped client being removed from living or work situation yes 90% (18 of 20)
Residential Programs
122 surveys sent and 17 received (14%)
Overall satisfaction with MCCP services and supports 4.7
Highest satisfaction: Ability of MCCP staff to coordinate additional supports and resources 4.9
Lowest satisfaction: Ease of making the initial referral 4.8
MCCP helped develop crisis plan/specific behavioral considerations 75% (12 of 16)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.5
Any responsibility for carrying out crisis plan/recommendations 88% (14 of 16)
Anticipate the need for follow-up support to implement plan 33% (5 of 15)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.2
MCCP’s services will prevent future crises 3.7
MCCP’s services were clearly explained 5
I had enough information to make choices about crisis services 4.8
MCCP’s services helped prevent client being removed from living or work situation yes 57% (8 of 14)
Should MCCP’s services have helped client being removed from living or work situation yes 46% (6 of 13)
Day Programs/Schools
105 surveys sent and 35 received (33%)
Overall satisfaction with MCCP services and supports 4.2
Highest satisfaction: Ease of making the initial referral 4.9
Lowest satisfaction: Helpfulness of the recommendations offered by the MCCP staff 4.1
MCCP helped develop crisis plan/specific behavioral considerations 79% (27 of 34)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.3
Any responsibility for carrying out crisis plan/recommendations 74% (25 of 34)
Anticipate the need for follow-up support to implement plan 17% (6 of 35)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.0
MCCP’s services will prevent future crises 3.1
MCCP’s services were clearly explained 4.2
I had enough information to make choices about crisis services 4.1
MCCP’s services helped prevent client being removed from living or work situation yes 52% (15 of 29)
Should MCCP’s services have helped client being removed from living or work situation yes 39% (11 of 28)
Other (Conservators, Hospital, Psychologists, etc.)
35 surveys sent 19 received (54%)
Overall satisfaction with MCCP services and supports 4.7
Highest satisfaction: Ability of the MCCP staff to communicate effectively with you 4.7
Lowest satisfaction: Response time before MCCP staff got back to you 4.6
MCCP helped develop crisis plan/specific behavioral considerations 100% (19 of 19)
Plan implemented/carried out (1 = not at all, 2 = partially, 3 = completely) 2.7
Any responsibility for carrying out crisis plan/recommendations 63% (12 of 19)
Anticipate the need for follow-up support to implement plan 17% (3 of 18)
Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 4.1
MCCP’s services will prevent future crises 3.8
MCCP’s services were clearly explained 4.6
I had enough information to make choices about crisis services 4.6
MCCP’s services helped prevent client being removed from living or work situation yes 88% (14 of 16)
Should MCCP’s services have helped client being removed from living or work situation yes 77% (10 of 13)
Client
(Rating scale 1 to 3 with 3 being very happy)
12 surveys sent and 3 received (25%)
Highest satisfaction: Staff explained what they could do to help, MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them.