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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2016. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2017 2016 

2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results

2017

 

827 Surveys were sent out in 2017.  147 were returned (18%)

Rating scale is 1 to 5 with 5 being very satisfied

 

Case Managers

265 surveys sent and 77 received (29%)

Overall satisfaction with MCCP services and supports 4.7

Highest satisfaction: Ease of making the initial referral 4.8

Lowest satisfaction: Ability of MCCP staff to coordinate additional supports and resources 4.5

 

Families

221 surveys sent and 26 received (12%)

Overall satisfaction with MCCP services and supports 4.4

Highest satisfaction: Ease of making the initial referral 4.7

Lowest satisfaction:  Ability of the MCCP staff to coordinate additional supports and resources 3.6

 

Residential Programs

142 surveys sent and 9 received (6%)

Overall satisfaction with MCCP services and supports 4.8

Highest satisfaction: Response time before MCCP staff got back to you 4.9

Lowest satisfaction: Ability of the MCCP staff to communicate effectively with you 4.6

 

Day Programs/Schools

100 surveys sent and 18 received (18%)

Overall satisfaction with MCCP services and supports 4.7

Highest satisfaction: Ability of the MCCP staff to communicate effectively with you 4.9

Lowest satisfaction: Helpfulness of the recommendations offered by the MCCP staff 4.6

 

Other (Conservators, Hospital, Psychologists, etc.)

48 surveys sent 8 received (17%)

Overall satisfaction with MCCP services and supports 4.8

Highest satisfaction: Ability of the MCCP staff to communicate effectively with you 4.9

Lowest satisfaction:  Helpfulness of the recommendations offered by MCCP staff 4.6

 

Client

(Rating scale 1 to 3 with 3 being very happy)

51 surveys sent and 9 received (18%)

Highest satisfaction:  Staff explained what they could do to help, MCCP staff listening, looked for ways to help me, around when I wanted to talk to them and if I needed them, I would want MCCP staff to help me again. 3.0

 

 

Metro Crisis Coordination Program (MCCP)

Additional Satisfaction Survey Results

2017

 

Case Managers

MCCP helped develop crisis plan/specific behavioral recommendations 83% (58 of 70)

Plan implemented/carried out 2.8 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 20% (13 of 64)

Anticipate the need for follow-up support to implement plan 10% (6 of 63)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.9

MCCP’s services will prevent future crises 3.8

MCCP’s services were clearly explained 4.6

I had enough information to make choices about crisis services 4.6

MCCP’s services helped prevent client being removed from living or work situation yes 78% (57 of 73)

Should MCCP’s services have helped client being removed from living or work situation yes 62% (42 of 68)

 

Families

MCCP helped develop crisis plan/specific behavioral recommendations 75% (18 of 24)

Plan implemented/carried out 2.6 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 57% (12 of 21)

Anticipate the need for follow-up support to implement plan 24% (5 of 21)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.8

MCCP’s services will prevent future crises 3.6

MCCP’s services were clearly explained 4.0

I had enough information to make choices about crisis services 3.9

MCCP’s services helped prevent client being removed from living or work situation yes 67% (14 of 21)

Should MCCP’s services have helped client being removed from living or work situation yes 58% (11 of 19)

 

Residential Programs

MCCP helped develop crisis plan/specific behavioral recommendations 89% (8 of 9)

Plan implemented/carried out   2.9 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 89 % (8 of 9)

Anticipate the need for follow-up support to implement plan 11% (1 of 9)

 

 

 

 

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.8

MCCP’s services will prevent future crises 3.5

MCCP’s services were clearly explained 4.8

I had enough information to make choices about crisis services 4.6

MCCP’s services helped prevent client being removed from living or work situation yes 75% (6 of 8)

Should MCCP’s services have helped client being removed from living or work situation yes 71% (5 of 7)

 

Day Programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 82% (14 of 17)

Plan implemented/carried out   2.9   (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 61% (11 of 18)

Anticipate the need for follow-up support to implement plan 0% (0 of 16)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.0

MCCP’s services will prevent future crises 3.9

MCCP’s services were clearly explained 4.8

I had enough information to make choices about crisis services 4.8

MCCP’s services helped prevent client being removed from living or work situation yes 88% (14 of 16)

Should MCCP’s services have helped client being removed from living or work situation yes 50% (6 of 12)

 

Others (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 86% (6 of 7)

Plan implemented/carried out   3.0 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 25% (2 of 8)

Anticipate the need for follow-up support to implement plan 0% (0 of 8)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.0

MCCP’s services will prevent future crises 3.6

MCCP’s services were clearly explained 4.4

I had enough information to make choices about crisis services 4.4

MCCP’s services helped prevent client being removed from living or work situation yes 83% (5 of 6)

Should MCCP’s services have helped client being removed from living or work situation yes  86% (6 of 7)

 

 

Want to see another year?


 

2017 2016

2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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