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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2016. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016

2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results

2016

 

849 Surveys were sent out in 2016.  162 were returned (19%)

Rating scale is 1 to 5 with 5 being very satisfied

Case Managers

287 surveys sent and 84 received (29%)

Overall satisfaction with MCCP services and supports 4.7

Highest satisfaction: response time before MCCP got back to you 4.8

Lowest satisfaction: ability of MCCP staff to coordinate additional supports and resources 4.6

 

Families

247 surveys sent and 39 received (16%)

Overall satisfaction with MCCP services and supports 4.6

Highest satisfaction: response time before MCCP got back to you 4.7

Lowest satisfaction:  ability of MCCP staff to coordinate additional supports and resources 4.5

 

Residential Programs

178 surveys sent and 19 received (11%)

Overall satisfaction with MCCP services and supports 4.7

Highest satisfaction: the ease of making the initial referral 4.9

Lowest satisfaction: helpfulness of the recommendations offered by the MCCP staff 4.6

 

Day Programs/Schools

127 surveys sent and 19 received (15%)

Overall satisfaction with MCCP services and supports 4.8

Highest satisfaction: response time before MCCP staff got back to you and ability of the MCCP staff to communicate effectively with you (i.e. keep you up to date)  5.0

Lowest satisfaction: helpfulness of the recommendations offered by the MCCP staff 4.7

 

Other (Conservators, Hospital, Psychologists, etc.)

41 surveys sent 14 received (34%)

Overall satisfaction with MCCP services and supports 4.8

Highest satisfaction: ability of the MCCP staff to coordinate additional supports and resources 4.9

Lowest satisfaction:  response time before MCCP staff got back to you 4.7

 

Client

(Rating scale 1 to 3 with 3 being very happy)

40 surveys sent and 3 received (7%)

Highest satisfaction:  MCCP staff listening, availability and help in the future 3.0

 

 

Metro Crisis Coordination Program (MCCP)

Additional Satisfaction Survey Results

2015

 

Case Managers

MCCP helped develop crisis plan/specific behavioral recommendations 83% (70 of 84)

Plan implemented/carried out 2.7 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 25% (20 of 80)

Anticipate the need for follow-up support to implement plan 13% (10 of 80)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.9

MCCP’s services will prevent future crises 3.9

MCCP’s services were clearly explained 4.6

I had enough information to make choices about crisis services 4.6

MCCP’s services helped prevent client being removed from living or work situation yes 75% (57 of 76)

Should MCCP’s services have helped client being removed from living or work situation yes 59% (41 of 70)

 

Families

MCCP helped develop crisis plan/specific behavioral recommendations 92% (33 of 36)

Plan implemented/carried out 2.6 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 66% (23 of 35)

Anticipate the need for follow-up support to implement plan 33% (9 of 27)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.9

MCCP’s services will prevent future crises 3.6

MCCP’s services were clearly explained 4.4

I had enough information to make choices about crisis services 4.3

MCCP’s services helped prevent client being removed from living or work situation yes 58% (21 of 36)

Should MCCP’s services have helped client being removed from living or work situation yes 71% (20 of 28)

 

Residential Programs

MCCP helped develop crisis plan/specific behavioral recommendations 79% (15 of 19)

Plan implemented/carried out   2.9  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 72 % (13 of 18)

Anticipate the need for follow-up support to implement plan 28% (5 of 18)

 

 

  

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.8

MCCP’s services will prevent future crises 3.7

MCCP’s services were clearly explained 4.6

I had enough information to make choices about crisis services 4.6

MCCP’s services helped prevent client being removed from living or work situation yes 89%  (16 of 18)

Should MCCP’s services have helped client being removed from living or work situation yes 86% (12 of 14)

 

Day programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 74% (14 of 19)

Plan implemented/carried out   2.9   (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 63% (12 of 19)

Anticipate the need for follow-up support to implement plan 0% (0 of 16)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.0

MCCP’s services will prevent future crises 4.1

MCCP’s services were clearly explained 4.7

I had enough information to make choices about crisis services 4.5

MCCP’s services helped prevent client being removed from living or work situation yes 85% (11 of 13)

Should MCCP’s services have helped client being removed from living or work situation yes 90% (9 of 10)

 

Others (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 73% (11 of 15)

Plan implemented/carried out   2.5  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 36% (5 of 14)

Anticipate the need for follow-up support to implement plan 36% (4 of 11)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.0

MCCP’s services will prevent future crises 4.0

MCCP’s services were clearly explained 4.8

I had enough information to make choices about crisis services 4.7

MCCP’s services helped prevent client being removed from living or work situation yes 83% (10 of 12)

Should MCCP’s services have helped client being removed from living or work situation yes  75% (9 of 12)

 

Want to see another year?


 

2016

2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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