Home

Services

Reports & Surveys

Links

Contacts

Training

Make a Referral


 

MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2014. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016 2015 2014 2013 2012 2011 2010 2009 2008  2007  

2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2014

 

882 Surveys were sent out in 2014.  168 were returned (19%)

Rating scale is 1 to 5 with 5 being very satisfied

 

 

Case Managers

263 surveys sent and 66 received (25%)

Overall satisfaction with MCCP services and supports 4.65

Highest satisfaction was ease of making referrals 4.87

Lowest satisfaction was ability of MCCP staff to coordinate additional supports and resources 4.49

 

Families

213 surveys sent and 43 received (20%)

Overall satisfaction with MCCP services and supports 4.5

Highest satisfaction was ease of making referral 4.72

Lowest satisfaction in helpfulness of follow up offered by the MCCP 4.17

 

 

Residential Programs

176 surveys sent and 21 received (12%)

Overall satisfaction with MCCP services and supports 4.62

Highest satisfaction was to convey recommendations to the appropriate team members 4.62

Lowest satisfaction ability of MCCP to coordinate additional resources/supports 4.43


Day Programs/Schools

140 surveys sent and 24 received (17%)

Overall satisfaction with MCCP services and supports 4.33

Highest satisfaction was ease of making referral 4.78

Lowest satisfaction was helpfulness of the recommendations offered by the MCCP staff 3.88

 


Other (Conservators, Hospital, Psychologists, etc.)

42 surveys sent 7 received (17%)

Overall satisfaction with MCCP services and supports 4.71

Highest satisfaction was ease of making a referral, response time before MCCP got back to you, and ability of MCCP staff to communicate effectively with you 5.0

Lowest satisfaction was helpfulness of the follow up offered by the MCCP staff 4.33


Clients

(Rating scale 1 to 3 with 3 being very happy)

48 surveys sent and 7 received (15%) Highest satisfaction in how MCCP staff listened to what I was concerned about and how I would feel about MCCP staff helping me again 3.0

 

 

Metro Crisis Coordination Program (MCCP)

Additional Satisfaction Survey Results

2014

 

Case Managers

 

MCCP helped develop crisis plan/specific behavioral recommendations 80% (51 of 64)

Plan implemented/carried out 2.66 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 20% (13 of 63)

Anticipate the need for follow-up support to implement plan 6% (4 of 60)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

 

MCCP’s services resolved the crisis situation 3.86

MCCP’s services will prevent future crises 3.69

MCCP’s services were clearly explained 4.55

I had enough information to make choices about crisis services 4.57

MCCP’s services helped prevent client being removed from living or work situation yes 71% (47 of 66)

Should MCCP’s services have helped client being removed from living or work situation yes 61% (36 of 59)

 

Families

 

MCCP helped develop crisis plan/specific behavioral recommendations 88% (36 of 41)

Plan implemented/carried out 2.72 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 50% (21 of 42)

Anticipate the need for follow-up support to implement plan 19% (7 of 37)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

 

MCCP’s services resolved the crisis situation 3.82

MCCP’s services will prevent future crises 3.54

MCCP’s services were clearly explained 4.28

I had enough information to make choices about crisis services 4.20

MCCP’s services helped prevent client being removed from living or work situation yes 68% (25 of 37)

Should MCCP’s services have helped client being removed from living or work situation yes 64% (21 of 33)

 

Residential Programs

 

MCCP helped develop crisis plan/specific behavioral recommendations 95% (19 of 20)

Plan implemented/carried out   2.71  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 81 % (17 of 21)

Anticipate the need for follow-up support to implement plan 14% (3 of 21)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.57

MCCP’s services will prevent future crises 3.20

MCCP’s services were clearly explained 4.19

I had enough information to make choices about crisis services 4.05

MCCP’s services helped prevent client being removed from living or work situation yes 59%  (10 of 17)

Should MCCP’s services have helped client being removed from living or work situation yes 56% (10 of 18)

 

Day programs/Schools

 

MCCP helped develop crisis plan/specific behavioral recommendations 77% (17 of 22)

Plan implemented/carried out   2.58   (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 57% (13 of 23)

Anticipate the need for follow-up support to implement plan 0% (0 of 20)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

 

MCCP’s services resolved the crisis situation 3.47

MCCP’s services will prevent future crises 3.24

MCCP’s services were clearly explained 4.4

I had enough information to make choices about crisis services 4.06

MCCP’s services helped prevent client being removed from living or work situation yes 67% (12 of 18)

Should MCCP’s services have helped client being removed from living or work situation yes 69% (9 of 13)

 

Others (conservators, hospitals, psychologists, etc.)

 

MCCP helped develop crisis plan/specific behavioral recommendations 100% (5 of 5)

Plan implemented/carried out   2.6  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 71% (5 of 7)

Anticipate the need for follow-up support to implement plan 14% (1 of 7)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

 

MCCP’s services resolved the crisis situation 3.0

MCCP’s services will prevent future crises 3.2

MCCP’s services were clearly explained 4.4

I had enough information to make choices about crisis services 4.4

MCCP’s services helped prevent client being removed from living or work situation yes 33% (1 of 3)

Should MCCP’s services have helped client being removed from living or work situation yes  67% (2 of 3)

 




Want to see another year?
 

2016 2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000

 

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
Home   Reports & Surveys   Services   Links   Privacy Policy   Directory   Mount Olivet Church