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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2013. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016  2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2013

 

822 Surveys were sent out in 2013.  174 were returned (21%)

Rating scale is 1 to 5 with 5 being very satisfied
 

Case Managers

255 surveys sent and 77 received (30%)

Overall satisfaction with MCCP services and supports 4.59

Highest satisfaction was ease of making referrals 4.89

Lowest satisfaction in helpfulness of follow up offered by the MCCP 4.45

 

Families

202 surveys sent and 26 received (13%)

Overall satisfaction with MCCP services and supports 4.75

Highest satisfaction was ease of making referral 4.79

Lowest satisfaction in helpfulness of follow up offered by the MCCP 4.36

 

 

Residential Programs

150 surveys sent and 24 received (16%)

Overall satisfaction with MCCP services and supports 4.33

Highest satisfaction was effective communication 4.58

Lowest satisfaction ability of MCCP to coordinate additional resources/supports 4.09


Day Programs/Schools

113 surveys sent and 22 received (20%)

Overall satisfaction with MCCP services and supports 4.59

Highest satisfaction was ease of making referral 4.90

Lowest satisfaction ability of MCCP to coordinate additional resources/supports 4.58

 


Other (Conservators, Hospital, Psychologists, etc.)

 

56 surveys sent 15 received (27%)

Overall satisfaction with MCCP services and supports 4.67

Highest satisfaction was ease of making a referral 4.73

Lowest satisfaction was effective communication 4.27


Clients

(Rating scale 1 to 3 with 3 being very happy)

46 surveys sent and 10 received (22%)

Most happy with how MCCP staff listened to me, was available to talk when I wanted to talk to them, explained the assistance offered and in willingness to have MCCP help me again 3.00

 

 

Metro Crisis Coordination Program (MCCP)

Additional Satisfaction Survey Results

2013

 

Case Managers

MCCP helped develop crisis plan/specific behavioral recommendations 81% (56 of 89)

Plan implemented/carried out 2.77 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 19% (13 of 69)

Anticipate the need for follow-up support to implement plan 13% (8 of 63)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.77

MCCP’s services will prevent future crises 3.71

MCCP’s services were clearly explained 4.49

I had enough information to make choices about crisis services 4.48

MCCP’s services helped prevent client being removed from living or work situation yes 84% (53 of 63)

Should MCCP’s services have helped client being removed from living or work situation yes 70% (42 of 40)

 

Families

MCCP helped develop crisis plan/specific behavioral recommendations 96% (23 of 24)

Plan implemented/carried out 2.84 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 44% (11 of 25)

Anticipate the need for follow-up support to implement plan 32% (7 of 22)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.75

MCCP’s services will prevent future crises 3.42

MCCP’s services were clearly explained 4.54

I had enough information to make choices about crisis services 4.30

MCCP’s services helped prevent client being removed from living or work situation yes 74% (17 of 23)

Should MCCP’s services have helped client being removed from living or work situation yes 56% (10 of 18)

 

Residential Programs

MCCP helped develop crisis plan/specific behavioral recommendations 83% (20 of 24)

Plan implemented/carried out 2.59 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 92% (22 of 24)

Anticipate the need for follow-up support to implement plan l8% (4 of 22)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.24

MCCP’s services will prevent future crises 3.20

MCCP’s services were clearly explained 4.13

 

I had enough information to make choices about crisis services 4.15

MCCP’s services helped prevent client being removed from living or work situation yes 53% (9 of 17)

Should MCCP’s services have helped client being removed from living or work situation yes 47% (8 of 17)

 

Day programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 91% (19 of 21)

Plan implemented/carried out 2.56 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 91% (19 of 21)

Anticipate the need for follow-up support to implement plan 24% (4 of 17)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.70

MCCP’s services will prevent future crises 3.38

MCCP’s services were clearly explained 4.59

I had enough information to make choices about crisis services 4.32

MCCP’s services helped prevent client being removed from living or work situation yes 64% (14of 22)

Should MCCP’s services have helped client being removed from living or work situation yes

50% (8 of 16)

 

Others (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 100% (15 of 15)

Plan implemented/carried out 2.57  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 64 % (9 of 14)

Anticipate the need for follow-up support to implement plan 23% (3 of 13)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.31

MCCP’s services will prevent future crises 4.46

MCCP’s services were clearly explained 4.73

I had enough information to make choices about crisis services 4.54

MCCP’s services helped prevent client being removed from living or work situation yes 93% (13 of 14)

Should MCCP’s services have helped client being removed from living or work situation yes

86% (12 of 14)

 




Want to see another year?
 

2016  2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000

 

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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