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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2012. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

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 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2012

785 Surveys were sent out in 2012.  222 were returned (28%)

Rating scale is 1 to 5 with 5 being very satisfied

 

 

Case Managers

247 surveys sent and 97 received (39%)

Overall satisfaction with MCCP services and supports 4.73

Highest satisfaction was ease of making referrals 4.89

Lowest satisfaction in ability of the MCCP staff to coordinate additional supports/resources 4.36

 

Families

183 surveys sent and 41 received (22%)

Overall satisfaction with MCCP services and supports 4.55

Highest satisfaction was ability of the MCCP staff to convey recommendations to the appropriate team members   4.78

Lowest satisfaction in ability of the MCCP staff to communicate effectively with you 4.43

 

Residential Programs

158 surveys sent and 40 received (25%)

Overall satisfaction with MCCP services and supports 4.38

Highest satisfaction was ease of making referral 4.70

Lowest satisfaction was helpfulness of recommendations offered by the MCCP staff 4.33


Day Programs/Schools

112 surveys sent and 26 received (23%)

Overall satisfaction with MCCP services and supports 4.15

Highest satisfaction was ease of making referral 4.89

Lowest satisfaction in ability of the MCCP staff to coordinate additional support and services 3.85


Other (Conservators, Hospital, Psychologists, etc.)

43 surveys sent 12 received (28%)

Overall satisfaction with MCCP services and supports 4.82

Highest satisfaction was helpfulness of the recommendations offered by the MCCP staff 4.83

Lowest satisfaction in ability of the MCCP staff to coordinate additional support and services 4.58

 
Clients

(Rating scale is 1 to 3 with 3 being very happy)
42 surveys sent and 6 received (14%)

Highest satisfaction was most happy with MCCP’s ability how MCCP staff listened to me, was available to talk when I wanted to talk to them and willing to have MCCP help me again 3.0

Lowest satisfaction was how MCCP tried to find other ways to help me and explain assistance 2.73




Metro Crisis Coordination Program (MCCP)
Additional Satisfaction Survey Results
2012

Case Managers
MCCP helped develop crisis plan/specific behavioral recommendations 86% (78 of 91)

Plan implemented/carried out 2.84 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 14% (12 of 85)

Anticipate the need for follow-up support to implement plan 10% (8 of 83)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.89

MCCP’s services will prevent future crises 3.73

MCCP’s services were clearly explained 4.63

I had enough information to make choices about crisis services 4.63

MCCP’s services helped prevent client being removed from living or work situation yes 83% (65 of 78)

Should MCCP’s services have helped client being removed from living or work situation yes 77% (59 of 77)


Families
MCCP helped develop crisis plan/specific behavioral recommendations 82% (32 of 39)

Plan implemented/carried out 2.78 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 36% (16 of 44)

Anticipate the need for follow-up support to implement plan 26% (9 of 35)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.84

MCCP’s services will prevent future crises 3.80

MCCP’s services were clearly explained 4.50

I had enough information to make choices about crisis services 4.44

MCCP’s services helped prevent client being removed from living or work situation yes 79% (30 of 38)

Should MCCP’s services have helped client being removed from living or work situation yes 67% (22 of 33)


Residential programs

MCCP helped develop crisis plan/specific behavioral recommendations 87% (33 of 38)

Plan implemented/carried out 2.75 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 95% (36 of 38)

Anticipate the need for follow-up support to implement plan less than 1% (1 of 36)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.51

MCCP’s services will prevent future crises 3.46

MCCP’s services were clearly explained 4.50

I had enough information to make choices about crisis services 4.43

MCCP’s services helped prevent client being removed from living or work situation yes 82% (28 of 34)

Should MCCP’s services have helped client being removed from living or work situation yes 81% (26 of 32)


Day programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 75% (18 of 24)

Plan implemented/carried out 2.75 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 77% (20 of 26)

Anticipate the need for follow-up support to implement plan 17% (4 of 24)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.26

MCCP’s services will prevent future crises 3.00

MCCP’s services were clearly explained 4.08

I had enough information to make choices about crisis services 3.77

MCCP’s services helped prevent client being removed from living or work situation yes 71% (17of 24)

Should MCCP’s services have helped client being removed from living or work situation yes

 51% (10 of 19)

 
Other (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 92% (11 of 12)

Plan implemented/carried out 3.00  (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 58 % (7 of 12)

Anticipate the need for follow-up support to implement plan 18% (2 of 11)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.42

MCCP’s services will prevent future crises 4.33

MCCP’s services were clearly explained 4.92

I had enough information to make choices about crisis services 4.58

MCCP’s services helped prevent client being removed from living or work situation yes 75% (9 of 12)

Should MCCP’s services have helped client being removed from living or work situation yes

50% (6 of 12)

 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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