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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2011. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

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 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2011

535 Surveys were sent out in 2011.  148 were returned (28%)

Rating scale is 1 to 5 with 5 being very satisfied

 

 

Case Managers

163 surveys sent and 49 received (30%)

Overall satisfaction with MCCP services and supports 4.59

Highest satisfaction was ease of making referrals 4.94

Lowest satisfaction in ability of MCCP staff to coordinate additional supports/resources 4.24

 

Families

137 surveys sent and 33 received (24%)

Overall satisfaction with MCCP services and supports 4.66

Highest satisfaction was ability of MCCP to convey recommendations to team members   4.81

Lowest satisfaction in ability of the MCCP staff to coordinate additional services/supports 4.39

 

Residential Programs

110 surveys sent and 24 received (22%)

Overall satisfaction with MCCP services and supports 4.39

Highest satisfaction was ability of MCCP to convey recommendations to team members 4.54

Lowest satisfaction in ability of the MCCP staff to coordinate additional supports/resources 4.22


Day Programs/Schools

66 surveys sent and 21 received (32%)

Overall satisfaction with MCCP services and supports 4.20

Highest satisfaction ability of MCCP staff to convey recommendations to team members 4.45

Lowest satisfaction in helpfulness of the recommendations offered by the MCCP staff 3.90


Other (Conservators, Hospital, Psychologists, etc.)

25 surveys sent 6 received (24%)

Overall satisfaction with MCCP services and supports 4.92

Highest satisfaction MCCP’s effective communication, MCCP coordinating additional resources, ease of making the initial referral, MCCP response time 5.00

Lowest satisfaction in helpfulness of the recommendations offered by the MCCP staff 4.67


Clients

(Rating scale is 1 to 3 with 3 being very happy)
38 surveys sent and 0 received (0%)

34 surveys sent and 15 received (44%)

Highest satisfaction was happy with MCCP’s ability to explain what MCCP might be able to do to help, how MCCP staff listened, available to talk and willing to have MCCP help me again 3.0

Lowest satisfaction was how MCCP tried to find other ways to help me 2.86




Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2011

Case Managers

MCCP helped develop crisis plan/specific behavioral recommendations 92% (44 of 48)

Plan implemented/carried out 2.49 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 34% (16 of 47)

Anticipate the need for follow-up support to implement plan 19% (8 of 43)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.82

MCCP’s services will prevent future crises 3.63

MCCP’s services were clearly explained 4.65

I had enough information to make choices about crisis services 4.53

MCCP’s services helped prevent client being removed from living or work situation yes 74% (32 of 43)

Should MCCP’s services have helped client being client removed from living or work situation yes 67% (28 of 42)


Families
MCCP helped develop crisis plan/specific behavioral recommendations 91% (20 of 22)

Plan implemented/carried out 2.59 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 75% (24 of 32)

Anticipate the need for follow-up support to implement plan 24% (7 of 29)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.70

MCCP’s services will prevent future crises 3.47

MCCP’s services were clearly explained 4.50

I had enough information to make choices about crisis services 4.38

MCCP’s services helped prevent client being removed from living or work situation yes 90% (27 of 30)

Should MCCP’s services have helped client being client removed from living or work situation yes 86% (24 of 28)


Residential programs

MCCP helped develop crisis plan/specific behavioral recommendations 92% (22 of 24)

Plan implemented/carried out 2.41 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 91% (20 of 22)

Anticipate the need for follow-up support to implement plan 8% (2 of 24)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.5

MCCP’s services will prevent future crises 3.38

MCCP’s services were clearly explained 4.42

I had enough information to make choices about crisis services 4.29

MCCP’s services helped prevent client being removed from living or work situation yes 54% (13 of 24)

Should MCCP’s services have helped client being client removed from living or work situation yes 58% (14 of 24)


Day programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 70% (14 of 20)

Plan implemented/carried out 2.58 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 75% (15 of 20)

Anticipate the need for follow-up support to implement plan 5% (1 of 20)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.27

MCCP’s services will prevent future crises 3.11

MCCP’s services were clearly explained 4.05

I had enough information to make choices about crisis services 4.00

MCCP’s services helped prevent client being removed from living or work situation yes 53% (9 of 17)

Should MCCP’s services have helped client being client removed from living or work situation yes 44% (7 of 16)


Other (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 83% (5 of 6)

Plan implemented/carried out 2.80 (1 = not at all, 2 = partially, 3 = completely)

Any responsibility for carrying out crisis plan/recommendations 50 % (3 of 6)

Anticipate the need for follow-up support to implement plan 0% (0 of 6)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.33

MCCP’s services will prevent future crises 4.17

MCCP’s services were clearly explained 4.83

I had enough information to make choices about crisis services 4.50

MCCP’s services helped prevent client being removed from living or work situation yes 67% (4 of 6)

Should MCCP’s services have helped client being client removed from living or work situation yes 33% (2 of 6)

 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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