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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2010. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016  2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2010

610 Surveys were sent out in 2010.  170 were returned (28%)

Rating scale is 1 to 5 with 5 being very satisfied

 

 

Case Managers

198 surveys sent and 79 received (40%)

Overall satisfaction with MCCP services and supports 4.60

Highest satisfaction was ease of making referrals 4.94

Lowest satisfaction in MCCP’s ability to coordinate additional supports and resources 4.38

 

Families

147 surveys sent and 29 received (20%)

Overall satisfaction with MCCP services and supports 4.68

Highest satisfaction was in response time of MCCP getting back to you 4.88

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 4.60

 

Residential Programs

113 surveys sent and 36 received (32%)

Overall satisfaction with MCCP services and supports 4.22

Highest satisfaction was ease of making referrals 4.54

Lowest satisfaction in helpfulness of follow-up offered by MCCP 4.08


Day Programs/Schools

77 surveys sent and 18 received (23%)

Overall satisfaction with MCCP services and supports 4.72

Highest satisfaction was ease of making referrals 5.00

Lowest satisfaction in helpfulness of follow-up offered by MCCP 4.42


Other (Conservators, Hospital, Psychologists, etc.)

37 surveys sent and 8 received (22%)

Overall satisfaction with MCCP services and supports 5.00

Highest satisfaction was helpfulness of recommendations, ability of MCCP to

communicate effectively with you, ability of MCCP to coordinate additional resources

and helpfulness of follow-up offered by MCCP 5.00

Lowest satisfaction in ease of making a referral and response time before MCCP staff

got back to them 4.83


Clients

(Rating scale is 1 to 3 with 3 being very happy)
38 surveys sent and 0 received (0%)




Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2010

Case Managers
MCCP helped develop crisis plan/specific behavioral recommendations 83% (63 of 76)

Plan implemented/carried out 2.66 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 38% (19 of 49)

Anticipate the need for follow-up support to implement plan 19% (10 of 54)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.93

MCCP’s services will prevent future crises 3.80

MCCP’s services were clearly explained 4.54

I had enough information to make choices about crisis services 4.50

MCCP’s services helped prevent client being removed from living or work situation

yes 80% (58 of 73)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 81% (55 of 68)


Families
MCCP helped develop crisis plan/specific behavioral recommendations 86% (24 of 28)

Plan implemented/carried out 2.82 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 62% (16 of 26)

Anticipate the need for follow-up support to implement plan 24% (6 of 25)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.65

MCCP’s services will prevent future crises 3.76

MCCP’s services were clearly explained 4.27

I had enough information to make choices about crisis services 4.14

MCCP’s services helped prevent client being removed from living or work situation

yes 73% (19 of 26)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 70% (16 of 23)


Residential programs

MCCP helped develop crisis plan/specific behavioral recommendations 83% (29 of 35)

Plan implemented/carried out 2.79 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 73% (24 of 33)

Anticipate the need for follow-up support to implement plan 21% (7 of 34)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.33

MCCP’s services will prevent future crises 3.11

MCCP’s services were clearly explained 4.25

I had enough information to make choices about crisis services 4.05

MCCP’s services helped prevent client being removed from living or work situation

yes 76% (26 of 34)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 66% (18 of 27)


Day programs/Schools

MCCP helped develop crisis plan/specific behavioral recommendations 82% (14 of 17)

Plan implemented/carried out 2.73 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 82% (14 of 17)

Anticipate the need for follow-up support to implement plan 6% (1 of 16)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.75

MCCP’s services will prevent future crises 3.55

MCCP’s services were clearly explained 4.47

I had enough information to make choices about crisis services 4.57

MCCP’s services helped prevent client being removed from living or work situation

yes 63% (10 of 16)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 53% (8 of  15)


Other (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 71% (5 of 7)

Plan implemented/carried out 2.60 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 50% (3 of 6)

Anticipate the need for follow-up support to implement plan, yes, 83 % (5 of 6)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 4.71

MCCP’s services will prevent future crises 4.57

MCCP’s services were clearly explained 4.50

I had enough information to make choices about crisis services 4.00

MCCP’s services helped prevent client being removed from living or work situation

yes 86% (6 of 7)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 80% (4 of 5)

 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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