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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2009. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016  2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2009

764 Surveys were sent out in 2009.  167 were returned (22%)

Rating scale is 1 to 5 with 5 being very satisfied

 

 

Case Managers

257 surveys sent and 73 received (28%)

Overall satisfaction with MCCP services and supports 4.62

Highest satisfaction was ease of making referrals 4.81

Lowest satisfaction in MCCP’s ability to coordinate additional supports and resources 4.35

 

Families

196 surveys sent and 25 received (13%)

Overall satisfaction with MCCP services and supports 4.72

Highest satisfaction was ease of making referrals 5.00

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 4.50

 

Residential Programs

150 surveys sent and 34 received (23%)

Overall satisfaction with MCCP services and supports 4.38

Highest satisfaction was ease of making referrals 4.80

Lowest satisfaction in helpfulness of follow-up offered by MCCP 4.31


Day Programs/Schools

79 surveys sent and 19 received (24%)

Overall satisfaction with MCCP services and supports 4.66

Highest satisfaction was ease of making referrals 5.00

Lowest satisfaction in helpfulness of follow-up offered by MCCP 4.42


Other (Conservators, Hospital, Psychologists, etc.)

40 surveys sent and 4 received (10%)

Overall satisfaction with MCCP services and supports 4.00

Highest satisfaction was ease of making a referral 4.75

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 3.75


Clients

(Rating scale is 1 to 3 with 3 being very happy)
42 surveys sent and 12 received (29%)

Most happy with MCCP’s ability to explain what MCCP might be able to do to help them & MCCP staff being available to them when a client wanted to call, to visit or talk with an MCCP staff.  3.00




Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2009

Case Managers
MCCP helped develop crisis plan/specific behavioral recommendations 85% (60 of 71)

Plan implemented/carried out 2.41 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 18% (11 of 60)

Anticipate the need for follow-up support to implement plan 20% (12 of 61)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.71

MCCP’s services will prevent future crises 3.65

MCCP’s services were clearly explained 4.44

I had enough information to make choices about crisis services 4.39

MCCP’s services helped prevent client being removed from living or work situation

yes 79% (51 of 65)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 72% (44 of 61)


Families
MCCP helped develop crisis plan/specific behavioral recommendations 92% (23 of 25)

Plan implemented/carried out 2.48 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 58% (14 of 24)

Anticipate the need for follow-up support to implement plan 43% (10 of 23)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.86

MCCP’s services will prevent future crises 3.58

MCCP’s services were clearly explained 4.43

I had enough information to make choices about crisis services 4.36

MCCP’s services helped prevent client being removed from living or work situation

yes 76% (16 of 21)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 68% (13 of 19)


Residential programs
MCCP helped develop crisis plan/specific behavioral recommendations 97% (30 of 31)

Plan implemented/carried out 2.81 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 94% (30 of 32)

Anticipate the need for follow-up support to implement plan 22% (7 of 32)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.63

MCCP’s services will prevent future crises 3.51

MCCP’s services were clearly explained 4.31

I had enough information to make choices about crisis services 4.31

MCCP’s services helped prevent client being removed from living or work situation

yes 67% (20 of 30)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 50% (14 of 28)


Day programs/Schools
MCCP helped develop crisis plan/specific behavioral recommendations 88% (15 of 17)

Plan implemented/carried out 2.77 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 72% (13 of 18)

Anticipate the need for follow-up support to implement plan 18% (3 of 17)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.53

MCCP’s services will prevent future crises 3.20

MCCP’s services were clearly explained 4.33

I had enough information to make choices about crisis services 4.25

MCCP’s services helped prevent client being removed from living or work situation

yes 82% (14 of 17)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 31% (5 of  16)


Other (conservators, hospitals, psychologists, etc.)

MCCP helped develop crisis plan/specific behavioral recommendations 75% (3 of 4)

Plan implemented/carried out 2.67 (1= not at all, 2 = partially, 3= completely)

Any responsibility for carrying out crisis plan/recommendations 75% (3 of 4)

Anticipate the need for follow-up support to implement plan, yes, 33 % (1 of 3)

 

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree

MCCP’s services resolved the crisis situation 3.50

MCCP’s services will prevent future crises 3.25

MCCP’s services were clearly explained 4.25

I had enough information to make choices about crisis services 4.00

MCCP’s services helped prevent client being removed from living or work situation

yes 67% (2 of 3)

Should MCCP’s services have helped prevent client being removed from living or

work situation yes 67% (2 of 3)

 

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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