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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2008. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?

2016 2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results 2008

550 Surveys were sent out in 2008.  168 were returned (31%)
Rating scale is 1 to 5 with 5 being very satisfied

 
Case Managers
192 surveys sent and 79 received (41%)
Overall satisfaction with MCCP services and supports 4.70
Highest satisfaction in response time from MCCP 4.88
Lowest satisfaction in MCCP’s ability to coordinate additional supports
and resources 4.40

Families
147 surveys sent and 35 received (24%)
Overall satisfaction with MCCP services and supports 4.54
Highest satisfaction was ease of making referrals 4.73
Lowest satisfaction in MCCP’s ability to coordinate additional supports
and resources 4.53

Residential Programs
109 surveys sent and 20 received (18%)
Overall satisfaction with MCCP services and supports 4.66
Highest satisfaction in effectively communicate 4.80
Lowest satisfaction in ease of making referrals 4.53

Day Programs/Schools
49 surveys sent and 15 received (31%)
Overall satisfaction with MCCP services and supports 4.60
Highest satisfaction in effectively communicate 4.80
Lowest satisfaction was ease of making referrals 4.46

Other (Conservators, Hospital, Psychologists, etc.)
23 surveys sent and 8 received (35%)
Overall satisfaction with MCCP services and supports 4.50
Highest satisfaction was in response time. 4.71

Clients

(Rating scale is 1 to 3 with 3 being very happy)
30 surveys sent and 11 received (27%)
Most happy with MCCP’s ability to explain what MCCP might be able to do to help them & MCCP staff being available to them when a client wanted to call, to visit or talk with an MCCP staff.  3.00



Metro Crisis Coordination Program (MCCP)
Satisfaction Survey Results
2008

Case Managers
MCCP helped develop crisis plan/specific behavioral recommendations 84% (61 of 73)
Plan implemented/carried out 2.39 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 34% (22 of 64)
Anticipate the need for follow-up support to implement plan 25% (14 of 57)

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.96
MCCP’s services will prevent future crises 3.69
MCCP’s services were clearly explained 4.53
I had enough information to make choices about crisis services 4.61
MCCP’s services helped prevent client being removed from living or work situation 76%
Yes (52 of 68)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 69% (45 of 65)

Families
MCCP helped develop crisis plan/specific behavioral recommendations 94% (30 of 32)
Plan implemented/carried out 2.63 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 49% (17 of 35)
Anticipate the need for follow-up support to implement plan 28% (19 of 32)

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.73
MCCP’s services will prevent future crises 3.63
MCCP’s services were clearly explained 4.44
I had enough information to make choices about crisis services 4.22
MCCP’s services helped prevent client being removed from living or work situation
Yes 64% (14 of 22)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 69% (16 of 23)

Residential programs
MCCP helped develop crisis plan/specific behavioral recommendations 90% (18 of 20)
Plan implemented/carried out 2.50 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 85% (17 of 20)
Anticipate the need for follow-up support to implement plan 18% (3 of 19)

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.30
MCCP’s services will prevent future crises 3.20
MCCP’s services were clearly explained 4.45
I had enough information to make choices about crisis services 4.38
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (14 of 17)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 63% (10 of 16)

Day programs/Schools
MCCP helped develop crisis plan/specific behavioral recommendations 85% (11 of 13)
Plan implemented/carried out 2.86 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 80% (12 of 15)
Anticipate the need for follow-up support to implement plan 33% (5 of 15)

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.54
MCCP’s services will prevent future crises 3.38
MCCP’s services were clearly explained 3.93
I had enough information to make choices about crisis services 4.00
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (10 of 12)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 88% (7 of  8)

Other (conservators, hospitals, psychologists, etc.)
MCCP helped develop crisis plan/specific behavioral recommendations 88% (7of 8)
Plan implemented/carried out 2.63 (1= not at all, 2 = partially, 3= completely)
Any responsibility for carrying out crisis plan/recommendations 63% (5 of 8)
Anticipate the need for follow-up support to implement plan, yes, 38 % (3 of 8)

Rating scale is 1 to 5 with 1 being strongly disagree and 5 being strongly agree
MCCP’s services resolved the crisis situation 3.63
MCCP’s services will prevent future crises 4.00
MCCP’s services were clearly explained 4.88
I had enough information to make choices about crisis services 4.63
MCCP’s services helped prevent client being removed from living or work situation
Yes 83% (5 of 6)
Should MCCP’s services have helped prevent client being removed from living or
work situation yes 50% (3 of 6)

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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