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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2007. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results  2007

683 Surveys were sent out in 2007.  196 were returned (29%)

Rating scale is 1 to 5 with 5 being very satisfied

 

Case Managers

221 surveys sent and 86 received (39%)

Overall satisfaction with MCCP services and supports 4.79

Highest satisfaction in ease of referral 4.98

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 4.55

Families

168 surveys sent and 27 received (16%)

Overall satisfaction with MCCP services and supports 4.73

Highest satisfaction with ability of MCCP to convey recommendations 5.00

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 4.43

Residential Programs

127 surveys sent and 35 received (28%)

Overall satisfaction with MCCP services and supports 4.55

Highest satisfaction in effectively communicate 4.75

Lowest satisfaction in MCCP’s ability to coordinate additional supports

and resources 4.15

Day Programs/Schools

81 surveys sent and 25 received (31%)

Overall satisfaction with MCCP services and supports 4.39

Highest satisfaction in effectively communicate 5.00

Lowest satisfaction was in follow up offered  4.38

 

Other (conservators, hospital, psychologists, etc.)

48 surveys sent and 4 received (8%)

Overall satisfaction with MCCP services and supports 4.25

Highest satisfaction in ability to coordinate additional supports and resources 5.00

Clients

(Rating scale is 1 to 3 with 3 being very happy)

38 surveys sent and 15 received (39%)

Most happy with efforts of MCCP to help them, MCCP’s ability to explain what MCCP might be able to do to help them & MCCP staff being available to them and in MCCP listening to their concerns 3.00

 

Want to see another year? 

2015 2014 2013 2012 2011 2010 2009 2008  2007

  2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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