Home

Services

Reports & Surveys

Links

Contacts

Training

Make a Referral


 

MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2005. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?  

2016 2015 2014 2013 2012 2011 2010 2009 2008  2007 

 2006  2005  2004  2003  2002  2001  2000

 

 

Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results for 2005

499 Surveys were sent out in 2005. 186 were returned (37%) Rating scale is 1 to 5 with 5 being very satisfied

Case Managers
175 surveys sent and 80 received (46%)
Overall satisfaction with MCCP services and supports 4.57
Highest satisfaction in ease of referral 4.86
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.11

Families
137 surveys sent and 32 received (23%)
Overall satisfaction with MCCP services and supports 4.68
Highest satisfaction in ability to effectively communicate 4.71
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.44

Residential Programs
96 surveys sent and 35 received (36%)
Overall satisfaction with MCCP services and supports 4.74
Highest satisfaction in ability to effectively communicate 4.91
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.42

Day Programs/Schools
50 surveys sent and 26 received (52%)
Overall satisfaction with MCCP services and supports 4.73
Highest satisfaction in helpfulness of recommendations 4.81
Lowest satisfaction in ease of making a referral 4.58

Other (conservators, guardians, hospital, psychologists, etc.)
25 surveys sent and 5 received (25%)
Overall satisfaction with MCCP services and supports 4.80
Highest satisfaction in ease of making referral, response time, communication & coordinate additional resources 5.00
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources & convening recommendations 4.60

Clients

(Rating scale is 1 to 3 with 3 being very happy)
16 surveys sent and 8 received (50%)
Most happy with efforts of MCCP to help them, MCCP's ability to explain what MCCP
Least happy in MCCP listening to their concerns 2.83

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
Home   Reports & Surveys   Services   Links   Privacy Policy   Directory   Mount Olivet Church