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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2001. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?   

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 2006  2005  2004  2003  2002  2001  2000


Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results for 2001

716 Surveys were sent out in 2001. 256 were returned (36%)
Rating scale is 1 to 5 with 5 being "very satisfied"

Case Managers
248 surveys sent and 108 received (44%)
Overall satisfaction with MCCP services and supports 4.56
Highest satisfaction in ease of making referral 4.90
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.13

Families
156 surveys sent and 39 received (25%)
Overall satisfaction with MCCP services and supports 4.51
Highest satisfaction in ease of making referral 4.83
Lowest satisfaction in helpfulness of the recommendations offered by MCCP 4.51

Residential Programs
158 surveys sent and 51 received (32%)
Overall satisfaction with MCCP services and supports 4.67
Highest satisfaction in response time before MCCP contacted them 4.78
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.42

Day Programs/Schools
80 surveys sent and 34 received (43%)
Overall satisfaction with MCCP services and supports 4.5
Highest satisfaction in response time before MCCP contacted them 4.74
Lowest satisfaction in the helpfulness of the MCCP recommendations 4.36

Other (conservators, guardians, hospital, psychologists, etc.)
15 surveys sent and 6 received (40%)
Overall satisfaction with MCCP services and supports 4.67
Highest satisfaction in ease of making referral, response time before being contacted by MCCP and helpfulness of MCCP follow-up 5.00
Lowest satisfaction in MCCP's ability to effectively communicate with respondent 4.17

Clients (Rating scale is 1 to 3 with 3 being very happy)

(Rating scale is 1 to 3 with 3 being very happy)
59 surveys sent and 18 received (31%)
Most happy with MCCP staff being available to them when needed and regarding having MCCP help them again in the future 3.00
Least happy in MCCP's ability to explain what MCCP might be able to do to help them and in how MCCP listened to their concerns 2.87

 2006  2005  2004  2003  2002  2001  2000

 

Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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