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MCCP is required to provide the results of recent satisfaction surveys completed by direct and indirect consumers of services offered by MCCP.

Below are the results of 2000. Past years results are accessible by clicking on the year of your choice (you will be taken to another page on this site).

Want to see another year?


Metro Crisis Coordination Program (MCCP)

Satisfaction Survey Results for 2000

636 Surveys were sent out in 2000. 246 were returned (39%)
Rating scale is 1 to 5 with 5 being "very satisfied"

Case Managers
241 surveys sent and 120 received (50%)
Overall satisfaction with MCCP services and supports 4.66
Highest satisfaction in ease of making referral 4.97
Lowest satisfaction in follow-up from MCCP 4.42

Families
144 surveys sent and 34 received (24%)
Overall satisfaction with MCCP services and supports 4.56
Highest satisfaction in MCCP's ability to effectively communicate with the family 4.69
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.25

Residential Programs
128 surveys sent and 44 received (34%)
Overall satisfaction with MCCP services and supports 4.50
Highest satisfaction in ease of making referral 4.81
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.36

Day Programs/Schools
66 surveys sent and 26 received (39%)
Overall satisfaction with MCCP services and supports 4.77
Highest satisfaction in MCCP's ability to effectively communicate with the program 4.88
Lowest satisfaction in ease of making referral 4.60

Other (conservators, guardians, hospital, psychologists, etc.)
27 surveys sent and 14 received (52%)
Overall satisfaction with MCCP services and supports 4.64
Highest satisfaction in ease of making referral 4.69
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.25

Clients
27 surveys sent and 14 received (52%)
Overall satisfaction with MCCP services and supports 4.64
Highest satisfaction in ease of making referral 4.69
Lowest satisfaction in MCCP's ability to coordinate additional supports and resources 4.25

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Metro Crisis Coordination Program   -   18986 Lake Drive East, Chanhassen, MN 55317   -   612.869.6811
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